Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). 

When you place an order, we will typically contact you in this order;

• e-mail order confirmation
• notice of arrival (if you are shipping an item in for repair)
• dignosis complete or contact us e-mail (if you are shipping an item in for repair)
• confirmation that we have authorization for further action
• notice of shipping to you

We may contact you via phone or e-mail for any one of the steps listed above or if we have trouble processing your order.

Uses of Information

Restore Doctors collects certain personally identifiable information and other secure personal data (e.g. Credit Card Data.)  Restore Doctors uses this information in the filling or servicing of your order.  We typically use this information to verify the authenticity and authority for any credit card presented for payment and to contact users regarding their order or item in for service.

To protect your personally-identifiable information, data is transmitted via a secure connection to our servers, and is kept in an encrypted, protected database.  This information is available only to Restore Doctors and its employees and only for the purposes necessary in the normal operation of conducting business.  We DO NOT sell or share this information with any third parties.

We also collect other non-personally identifying information, detailed below in the Information Sharing section below.

Special Offers and Updates

We will occasionally send you information special deals, promotions, or new products.  Out of respect for your privacy, we present the option not to receive these types of communications. 

Information Sharing and Disclosure

We DO NOT Share Personally Identifiable Information or aggregated demographic information with Third Parties.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us, or by contacting us by telephone or postal mail using the information on our contact us page.

The security of your personal information is important to us.  When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).  To learn more about SSL, follow this link.

We follow generally accepted best known industry standards to protect personal information, during transmission and after we receive it.  No method of transmission over the Internet, or electronic storage, is totally secure, however.  Therefore, we will protect your personal information by all commercially acceptable means, but cannot guarantee its absolute security.

Log Files and Cookies

 As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. 

We use this information, which does NOT identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 

We do not link this automatically-collected data to personally identifiable information. 

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site.  We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site and to let us know what our visitors are interested in.  A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.  

We set a persistent cookie to store your shopping basket, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.   

If you reject cookies, you may still use our site, but your ability to use some functions of our site, such as the shopping basket, will be limited.  Cookies are used to store which items have been added to your basket and the ability to re-open the site at a later time with the same basket contents.

This privacy statement covers the use of cookies by this site only.