You are responsible for getting the item to Restore Doctors.  As a result, shipping costs are dictated by how fast you want to get the item to us.  The carrier and service choice is yours.

Return shipping to get the item back to you is ALWAYS FREE.

To understand the overall process, please see the info @ Heal My iPod.

Q: Do you have 3-way shipping (will you send me a container to mail in my iPod)?

Our efficient process is streamlined to take advantage of your busy schedule, convenience in shipping method, and industry beating service.  Others have what they call 3-way shipping where you wait for them to mail you a "special" box with a piece of foam in it just so you can mail in your broken iPod.  You have better things to do than wait a day or two for a box.  We know you can send in your iPod without damaging it using your most convenient and prefered shipper.  In comparison to the competition, we can save you time and money while making things easier on you.  Let's look at 2 scenarios that illustrate why you want to do business with the Restore Doctors:

Scenario 1: The other guys (3-way shipping):  Tuesday you make an order at 2PM.  Your order is processed, but missed the same day shipping time for "them".  They send you a box the next day (Wednesday) by overnight mail.  On Thursday (if you are lucky and don't work for a living), you hover around home all day eating bon-bons while waiting on that "special" box so you can immediately package up your little iPod and mail it off that same day.  Sounds pretty unlikely.  If you did get it sent Thursday, your iPod would get to them Friday.  BUT...How many of us can waste their day waiting to receiving a box and hurrying to shipping it back before the overnight deadline?  Realistically, your iPod is available at "THEIR" repair center someday after Friday...(Monday?)

Scenario 2: Restore Doctors (saving you time and money):  Tuesday you make an order at 2PM.  With your confirmation e-mail in hand, you find a small padded envelope and toss in a piece of foam or wad up a sheet of newspaper to keep your iPod safe.  You drop it off in your own mailbox, at the Post Office, Mail Boxes Etc., UPS Store, Post Net, or wherever is most convenient for you.  It arrives Thursday or Friday (using 2-3 day shipping) at the Restore Doctors Medical Center.

Which way got to the repair center faster?  Restore Doctors'.  Which way was cheaper?  Restore Doctors'.  Don't be fooled by claims of fast shipping, overnight shipping, or 3-way shipping.  You will only be wasting time and money.  With our typically fast turn around on diagnosis and efficient repair services after authorization, you can see the COST EFFECTIVE and REASONABLE CHOICE.

Q: Will you buy my broken iPod?

Yep.  Visit our Buy an iPod category on the left column of this (and every other page on our site).  Someone may be thrilled to buy your iPod if we choose to restore it.

Q: What if I don't want to pay for the repairs after Restore Doctors diagnoses the problem with with my unit?

You are under NO obligation.  You choose your return shipping option to get the unit back home or consider selling the unit to us through our Buy an iPod category.

Q: Can I just trade my iPod for a different model in your iPods for Sale category?

Through our Buy Back program, you can sell us your non working unit and get credit towards a model in our iPods for Sale program.  Buy an iPod

Q: Can I buy professionally refurbished units from Restore Doctors for a discount?

We have a Buy Back program where we restore used iPods for others to enjoy.  They are an excellent value and come with a standard warranty for your assurance.  Buy an iPod

Q: Is there a warranty on Restore Doctors parts?

YES.  Our standard warranty is 30 days on parts installed at our Medical Center.  Self install parts are tested and verified good before we ship them to you.  Unfortunately, parts damaged during self install are not covered by the warranty.

Q: Is there a warranty on Restore Doctors repair service?

YES.  Our standard warranty is 30 days on repair services. 

Q: What is the abandonment policy?

It is not possible for us to wait forever to start fixing, receive payment, or return your iPod to you.  Therefore, our customers agree to make diligent efforts to stay in contact with Restore Doctors to complete orders in a timely manner.  If we wait for 90 days without customer response to Restore Doctors requests, we will begin our abandonment procedure.  Orders will be disposition as follows:

• Orders with pre-paid shipping will be returned as-is.
• Orders with an outstanding balance will be deemed Permanently Abandoned.
• Orders without a valid return address will be deemed Permanently Abandoned.

Q: What is the return policy for self install parts?

Parts that have not been used can be returned to Restore Doctors.  We maintain the Serial Numbers on the parts we install and sell.  This ensures that no one sticks the honest customers with the bill for a few dishonest people. Please obtain an RMA number before sending parts back.  Parts damaged while trying to self install them are not returnable. 

Q: Will your repair void my Apple warranty?

Unfortunately, when anyone other than Apple opens up your iPod the warranty is voided.

Q: What is your Privacy Policy?

See the Privacy Policy page

Q: How long will it take to get my self install parts?

As you order your parts, you will choose the shipping speed/cost that works for you.  We will send out orders the same day if received by noon, PST.  

Q: If Restore Doctors fixes my iPod, how long should it take from the time I mail it in to get it back?

Your shipping method matters, but after it gets here, we will diagnose it within 2-3 days and send you an e-mail requesting authorization and payment for repairs.  At that point you will select the shipment speed home.  We will repair your iPod within 2 days of authorization to proceed.  Therefore, you can expect that we will have your iPod for only a couple days if you reply promptly to our request for authorization and payment.  We send everything back to our customers via US Postal Service PRIORITY MAIL, including a tracking number (which we e-mail to you at the time of shipping). 

Q: Should I backup my music before I send in my iPod?

If you can backup your music, that would be best.  Resore Doctors will fix your hardware issues, but is not responsible for safeguarding data files.

Q: Should I send in headphones, sync cables, or chargers?

Normally, this is not necessary or desired.

Q: How long can I wait after diagnosis of the issue to choose whether or not to have Restore Docstors fix my iPod?

Please refer to the Abandonment policy.  If you have received a diagnosis and wait for 90 days to choose what to do, your iPod will be dispositioned through that policy.

Q: Which models does Restore Doctors fix?

We fix 3rd, 4th, and 5th Generation iPods, Mini's, Nano's, Touch, Classic, Video, and iPhone models.  Sometimes the Generations and titles like Photo, Video, and such can become confusing.  Please refer to our Model Identification page.  We choose not to repair 1st and 2nd Generation iPods or any Shuffle models.

Q: What happens to the broken parts that Restore Doctors fixes (replaces) when I send in my iPod?

We will dispose of replaced parts through environmentally responsible means.  Those parts will not be returned to you with your iPod.

Q: What if I don't like the Parts or Services provided by Restore Doctors?

Our aim is to delight our customers with excellent customer service and prompt, high quality repairs.  If you are not pleased with your experience we welcome your feedback and will work with you to make it right.

Q: How safe and secure is the Resore Doctors site?

Transactions with PayPal are encrypted with 128bit industry standard e-commerce protocols.  You can be assured that our site is hosted on a secure server and more specific information can be found at our Privacy Policy page.

Q: Will my personal information ever be shared with anyone not directly involved in the execution of my Restore Doctors part or service ordered?

 No.  Please see our Privacy Policy page for specifics.  We do not profit from the privileged information you share with us.