How does the repair process work?





It’s really simple: Add your repair evaluation to the shopping cart and check out. The email you receive will have a link to a page on our site that explains how to package it up and where to ship it. Whether you decide to make your own shipping arrangements, or elect to have us email you a shipping label, we will contact you via email to let you know when your device arrives at our facility. Shortly afterwards, one of our trained technicians will evaluate your device, and contact you to discuss the necessary repairs. You are never obligated to proceed with any repairs until we discuss them with you. If you approve the work, we will charge the same credit card used at checkout (less the evaluation fee you already paid!), perform the repairs, test out the device, and ship it back to you, usually within two or three business days, if not faster. If you decline the repairs, we will package up your device and ship it back to you un-repaired. During checkout, the shipping method you select will be for that last leg of shipping from us back to you.


How long does a typical repair take?

Devices are usually evaluated within a few business days after they arrive, as we work on a first come, first serve basis, and the customer is contact shortly thereafter to discuss the repairs. Once a repair is approved, the repair is conducted shortly thereafter. We like to be extra-vigilant and test the device overnight, and prepare to ship out that next business day. We have found that the most time is spent waiting for shipping or waiting for repair approval. If these two things go right, the repair process can be completed very quickly.


How will you charge me for the repairs?

With your permission, we can simply charge the same credit card that you provided to us when your order was first placed. If you have another credit card that you would like to use, just let us know and we can charge a different card. A customer is never charged for repairs until we have received authorization from you to do so. You have our word on that.


What if I don’t want to proceed with the repairs?

If you decide that you do not want to have your device repaired, just let us know, and we will return the device back to you using the same shipping method you selected at checkout. We do keep the initial evaluation charge in this situation, to cover the labor spent to evaluate your device. You are never obligated to proceed with a repair.


Do you have any other locations?

We have a state of the art facility and walk-in location in San Antonio, Texas. But if you don’t live near us, do not be discouraged: we receive hundreds of devices each week from all over the United States, and from all over the world. The fast turnaround and dedication to perfection that we provide far outweighs the minor effort it takes to get your device to us.


How long do you guarantee your parts and service?

Our repairs and parts are guaranteed for one full year from the date of purchase, excluding batteries and LCDs, which we guarantee for ten years from the date of purchase.


Will you install a part that I bought elsewhere, or a part that came from another device that I have?

We have found that the large majority of the iPod and iPhone parts that are being sold online range from inferior to worthless. We only install our own parts so that we can stand behind the quality of our repairs.


Can I perform the repairs myself?

In some cases, yes. Battery replacements for many of the iPod models can be safely done using one of our battery replacement kits. However, more recent Apple devices like the iPod nano, iPod touch, and iPhone have batteries that are soldered in and/or are very difficult to open without breaking. More complex repairs such as LCDs, outer glass screens/digitizers, hard drives, scroll wheels, headphone jacks, etc. are best left to our experienced technicians to perform.


What about nicks, dings, or other minor damage to my device?

We suggest that you carefully look over your device before you pack it up. Make a mental or written note (or take photos) of any dings, scratches, dents, smudges, cuts, nicks, and other damage that may or may not be apparent. The more that you can prevent the device from moving around inside the package during shipping, the greater the chances it will arrive at our shop without damage. Once the device is in our hands, we take great caution to avoid scratches and other damage while the device moves from one stage to the next (including the final stage when we pack it up and send it back to you), but it is always good if you have a good idea of its’ overall condition before shipping it to us.


What do you do with my defective/damaged parts?

After we perform a repair, we toss the damaged part into a bin for proper disposal. However, we realize that some customers want to have the damaged part back, and we will be happy to do that, just let us know in the ‘Comments’ field during checkout.


What is the best way to get my device to you?

If you are planning to send us your device (using your own shipping method [Option 2] or a pre-paid return shipping label that we will email to you [Option 3 or 4]), please find our shipping address below, as well as some simple instructions for packaging up your device so that it arrives at our location safely:

01. Backup (synchronize) your music and/or data with on your device with your computer. In most cases, you will not lose any music and/or data during the battery replacement process or evaluation, but we recommend a backup just in case.

02. If you are sending an iPhone or an iPod touch, either disable or provide us with your 4 digit passcode.

03. If you are sending an iPhone or an iPhone 3G remove the SIM card from your phone and do not send it with your package.

04. We recommend that you carefully inspect your device before you package it up. Make a mental or written note (or pictures) of any scratches, ding, dents, smudges, nicks, cuts, and other damage that may or may not be evident. The more that you can prevent the device from sliding around inside the packaging during transit, the greater the chance it will arrive at our location without additional damage. Once the device arrives, we take great care to minimize scratches and other dings while the device moves from one stage to the other (including the final stage when we package up and send it all back to you), but it always helps if you have a good image of its’ overall condition before sending it in to us.

05. Slide the power switch to the ‘Off/Hold’ position and place a small piece of masking tape (don’t use Scotch or duct tape, which can mar the surface) over it to prevent the device from turning on during transport.

06. Remove all covers, cases, clips, ear buds, headphones, etc. from your device and place your iPod or iPhone only into an anti-static bag (preferably) or a sandwich bag and seal shut to protect the device from any moisture or water damage.

07. Surround your iPod or iPhone with several layers of foam or bubble-wrap (no shipping peanuts, please!) and enclose in a sturdy (200-pound test is strongly recommended) cardboard box. Please do not place your device in a soft-sided envelope or mailer or your device will arrive damaged!

08. Enclose a print-out of the Order Confirmation that was emailed to you after checkout inside the box and seal with shipping tape. If you want to receive your old battery back after a battery replacement has been completed, please let us know on this sheet of paper. By default, we will properly dispose of your old battery unless you indicate that you want it sent back with your device.

09. If you have the time, we’d greatly appreciate an email to service@milliamp.com letting us know (1) when you shipped your device, (2) what carrier (e.g. USPS, FedEx, UPS, DHL, etc.) you used and (3) if applicable, the inbound tracking number of your shipment.

10. Place a shipping label on your package and send to:

Milliamp LTD – Repair Department – XXXXX (where ‘XXXXX’ is your order number)
5890 De Zavala Road Suite 107
San Antonio, TX 78249
800-809-8133 (Toll-Free)
210-568-7473 (Local and International)

Note 1: Please use our official company name, Milliamp LTD, on the shipping label (instead of ‘www.restoredoctors.com’) – we don’t want anyone else to know that there is a valuable iPod or iPhone inside the box!

Note 2: Please do not ship your iPod or iPhone in the original box that it came in. We hardly ever use the same box that your device arrives in for the return leg, so please keep this in mind when you choose your packaging.

Note 3: If you select Option 3 or 4 and want to have us email you a return shipping label, please be aware that (1) it may take up to 24 hours for this return shipping label to be emailed to you after your order is placed, and (2) you must open and print out your return shipping label within ten days after you receive it, or the label will no longer be active.

Once your package arrives in our shop you will receive an email from us letting you know that your device has been checked into our system and added to the queue to be evaluated by our techs. You can expect this email by the close of business on the same day the shipping service shows your package as delivered, we receive a large number of packages and as soon as yours has been opened and checked in you will hear from us.

The sooner you ship us your device, the sooner we can perform the requested service and get you jamming again! We typically can work with your device within a few days after it is received and then contact you with an update immediately afterwards. We will ship it back to you on the next business day after it passes rigorous testing using the shipping method that you selected during check-out.

If you are sending us a device, and also ordered a kit or other accessories, these additional items will ship back along with your device, unless you request otherwise.

The website restoredoctors.com will make at least two attempts to contact you by email or telephone if we have not received guidance from you on how you wish to proceed with any needed repairs. Devices that are left at our facility for more than 90 days from the day they were received will be automatically recycled, and they will not be sent back to you.



If you have any questions about the status of your device, please contact us at 800-809-8133 or send an email to service@milliamp.com.

FAQ Anecdotes:

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